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Customer Success Engineer

Greater New York City Area Full Time


Rydoo reinvents business travel and expense management for high-growth companies and enterprises. Thanks to the expertise of the two founding startups - Xpenditure and iAlbatros - it originated, Rydoo's app covers the full scope of any trip or expense to contribute to a more fulfilling work environment. Let's change the way we work! EU FinTech Awards - Best of Show 2016


Job Description

As a Customer Success Engineer at Xpenditure you will provide first line support for client-related problems and try to fix the problems or answer the questions as efficient and sufficient as possible. You will proactively contact clients to see if they need any assistance and scan for commercial opportunities. Clients will be able to chat live with you and will love the rate at which they receive an answer. You will pay attention to the client’s needs, emotions and frustrations and respond to them appropriately. Thanks to your knowledge of our product and the market you will help clients by providing an answer to their problems regarding expense management.

You will work in a fast paced team to achieve team targets which are linked to bonuses. Your work will directly impact the company’s growth. Our team will see you as a valuable member and you’ll contribute to customer satisfaction.


Responsibilities

You love talking with clients and you’re not afraid to get into contact. Guiding them through a platform is your second nature. Since you will work with clients from over the entire world, you speak fluent English and every extra language is a definite pro.

You prefer to build up a relationship with the customers thanks to your real time answers to their questions and short feedback loops. Your open and welcoming personality will allow you to have a relationship of trust with clients. You’re a go getter and you’ll do what’s needed.


Benefits

  • A great challenge!
  • A lot of professional freedom and flexibility in working hours
  • Being part of an international, winning and growing team that exists of 50 awesome colleagues
  • A desk in our cool headquarter office in the center of Mechelen
  • Free drinks, fruits and snacks and monthly dinners in our bar
  • A competitive salary and package
  • Medical Benefits: Health, Dental, and Vision (starting June 1)