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Account Manager

Greater New York City Area Full Time


zoovu is the ultimate AI Conversational Platform. We help brand and retailers create conversations that convert. zoovu digital assistants interact with billions of consumers every day to help them find the perfect product by asking questions. Our goal is to bring the human touch to digital channels with conversational AI. zoovu helps brands and retailers to truly understand their consumers and humanize the digital experience. Our commitment to combining the human touch with tangible ROI is at the core of who we are – without it, we’d be just another SaaS company. “We’re in the business of helping brands create more relatable, conversational touchpoints with consumers, and our platform only enhances this effort. From Fortune 500 enterprises to SMBs with limited marketing budgets, zoovu provides the opportunity for digital assistants to be an attainable asset for all brands regardless of size, industry or target audience.” - Rob Mullen, Chief Executive Officer at zoovu. So, what are you waiting for?! Join the 500+ business having success with zoovu today! Request your free demo at zoovu.com


Job Description

As Account Manager you are responsible for our key customer program and its day-to-day administration, coordinating deliverables and managing expectation amongst stakeholders. You will serve as lead point of contact and handle strategic high level management and work with the services team to ensure project stays on track and is successful.


Responsibilities

  • Maintaining day-to-day / weekly momentum and support the further growth of account
  • Coordinating internal teams, especially sales and project management
  • Articulate goals and objectives of the program to the stakeholders
  • Expectation management, planning and executing strategy
  • Strategic relationship-building
  • Track deliverables and identify risks or additional requirements
  • Continuous communication of value proposition and present new ideas
  • Juggle the priorities and projects so that there are measurable outputs being delivered regularly
  • Proactive support of regional account leads
  • Providing and maintaining all materials which are business / strategy related

Requirements

  • Bachelor Degree
  • Minimum 3-5 years of experience in client services, account management
  • Minimum 3 years of experience of working within a digital agency or in eCommerce
  • 6-12 months of prospecting / B2B sales experience is a bonus