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Account Manager

Greater New York City Area Full Time

Zoovu is the ultimate AI-driven conversational search platform helping customers find the things they’re looking for by having a conversation - not by typing or talking keywords! We turn every search into a conversation that leads to a fruitful shopping experience for the customer, the brand, and the retailer! Our AI-driven search platform interacts with millions of consumers, collecting hundreds of millions of data points every day. This stream of customer data combined with Zoovu’s machine-learning algorithms helps digital commerce professionals optimize and personalize each customer interaction through a series of questions and answers that lead them to confident purchasing decisions. Zoovu clients see a 211% uplift in conversion and a 47% average order value uplift. More than 2,500 brands and retailers use Zoovu to have conversations that convert including Amazon, Coty, Whirlpool, and Canon. Zoovu operates worldwide in 500+ product categories, across all languages. See more at

Job Description

As Account Manager you are responsible for our key customer program and its day-to-day administration, coordinating deliverables and managing expectation amongst stakeholders. You will serve as lead point of contact and handle strategic high level management and work with the services team to ensure project stays on track and is successful.


  • Maintaining day-to-day / weekly momentum and support the further growth of account
  • Coordinating internal teams, especially sales and project management
  • Articulate goals and objectives of the program to the stakeholders
  • Expectation management, planning and executing strategy
  • Strategic relationship-building
  • Track deliverables and identify risks or additional requirements
  • Continuous communication of value proposition and present new ideas
  • Juggle the priorities and projects so that there are measurable outputs being delivered regularly
  • Proactive support of regional account leads
  • Providing and maintaining all materials which are business / strategy related


  • Bachelor Degree
  • Minimum 3-5 years of experience in client services, account management
  • Minimum 3 years of experience of working within a digital agency or in eCommerce
  • 6-12 months of prospecting / B2B sales experience is a bonus