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Customer Success Manager

Full Time


Machines Talk, We Listen. That’s more than a tagline here at Augury, it’s what we do. We connect vibration and ultrasonic sensors to smartphones to detect machine malfunctions before they happen. Our analysis is executed in real-time and results are displayed within seconds.


Responsibilities

  • You will be - above all else - an Augury expert
  • Build and maintain strong relationships with customer executives and users to ensure successful adoption of our product
  • Obtain customer feedback and recommend new features to our product team
  • Analyze usage metrics and identify opportunities for increased user adoption
  • Maintain strong working relationship with Augury team members to increase customer satisfaction

Requirements

  • Bachelors’ Degree from Undergraduate Institution
  • 2-4 years relevant work experience in customer success, account management or consulting.
  • Experience with SaaS software solutions in a startup environment preferred
  • Mad people skills – you can get along with anyone, anywhere at anytime as well as influence others
  • Strong customer focus and service orientation with superb written and oral communication skills including emails and presentations
  • Ability to convey technical information to non-technical audiences; good listening skills to translate requirements from non-technical personnel into requirements for our product team
  • Aren't afraid to have hard conversations, think on your feet under pressure, and resolve issues both internally and with clients
  • Collaborative, data-driven team player with strong analytical skills
  • Willing to travel domestically and internationally to Israel up to 25%