Partner Success Manager

Full Time

Button empowers the world's biggest Brands to supercharge their mobile marketing and ad performance using identity, deep linking, and machine learning technology.

Job Description

Working at Button is one of the most fun, fulfilling, and challenging experiences you'll have - and it's one of the reasons why we were voted the best place to work in NYC.

Come help us build closer and more meaningful relationships with Button partners! As a Partner Success Manager you’ll be responsible for overseeing the entire partner experience from onboarding to guiding them through launches to evangelizing new product features, and facilitating new partnership opportunities within the Button Marketplace. In this role you’ll be the communication nexus between Button engineering, sales, product, and marketing - constantly funneling feedback from our partners, serving as their internal advocate, and helping our team build exceptional products.

Responsibilities

Oversee the onboarding of new partners from initial technical integration through launch while also managing the day-to-day relationships for a number of top partners
Facilitate new partnership opportunities within the Button Marketplace while simultaneously increasing client revenue and optimizing performance
Shape the customer acquisition and retention strategy of our partners by recommending various Button Marketplace services and partner integrations based on insights and analysis
Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
Design and lead internal processes that streamline, scale, and improve the - Partner Success team’s workflow Manage key integrations, product enhancements, and partner related engineering tasks
Be the evangelist of Button on the front lines with partners, at mobile events, and on industry panels

Requirements

5 to 8 years experience in partner or account management for high value, strategic accounts
Demonstrated success managing integrations and/or large scale technical product initiatives
Proven track record of building strong, meaningful relationships internally and externally
An analytical mind and a love for data driven decisions!
Admirable response time, organization and project management skills - you are a poster child for inbox zero.
The ability to manage multiple projects while being laser focused on the details
Successfully collaborated closely with engineering and product teams
The ability to understand, translate, and communicate complex technical issues
Strong written and presentation skills – you can write an email that will make someone's day and charm a crowd no matter what the content
The hustle and drive to ensure that partners’ needs are addressed quickly and completely
A creative inclination that will help you come up with out of the box ways to surprise and delight our partners