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CommonBond is a financial technology company on a mission to give students and graduates more affordable, transparent, and simple ways to pay for higher education. We’re people just like you who were frustrated by the high rates, confusing process, and poor service that came with our student loans. We knew there had to be a better way. So we created one. Over 40 million Americans are affected by student loan debt – and we’re helping them meet that challenge head on. We're tackling the student debt crisis by offering new loans to current students, refinance loans to college graduates, and a suite of student loan repayment benefits to employees through our CommonBond for Business program. By designing a better experience that combines advanced technology with competitive rates and award-winning customer service, we've funded over $3 billion in loans for tens of thousands of members, and helped over 300 companies give their employees the tools they need to achieve financial wellness. Finally, we're proud to be the first and only finance company with a "one-for-one" social mission: for every loan we fund, we also fund the education of a child in need, through our partnership with Pencils of Promise. Want more good news? We’re hiring! So join our team, and join the movement, as we continue to build a better future for student debt in America.
Job Description
CommonBond is seeking an account manager with a strong focus on process implementation, ongoing client management, growth and relationship building. As CommonBond’s business development Account Manager you will be responsible for onboarding new partners and driving volume from existing partners. Account Managers will will work directly with our customer’s human resource leaders and key personnel contacts within their assigned book of business to ensure retention, satisfaction and growth across all accounts.
Responsibilities
· Develop strong relationships with partners and lead C-level stakeholders, providing: product implementation and launch strategy and resources, internal marketing strategy, performance and utilization data and new product/feature launch training · Provide proactive and routine communication with corporate and conduct regular account reviews to ensure client satisfaction with performance, products and services · Drive and implement client specific strategy based on client's needs and business goals to maximize offerings · Monitor and report on performance against network service level agreements and flag/remediate potential issues · In depth understanding of student loan landscape and ongoing research for application with clients · Manage projects across accounts to ensure timely and accurate delivery of services
Requirements
· 2-4 years’ client management and/or benefits experience · Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment · Track record of being a solution oriented individual who has successfully developed/deployed program improvements · Past experience to managing complex cross-department projects · Experienced in handling escalation conversations · Strong interpersonal skills and ability to build rapport · Creative mindset that enjoys planning and executing volume-generating activities · Familiarity with organizing and analyzing data and reporting · Customer service/account management experience preferred