Account Manager, Business Development
At CommonBond, we’re making personal finance more affordable, more transparent, and easier to manage. We’re creators, movers, shakers, numbers geeks, and finance freaks. We’re people just like you, who were frustrated by the high rates and poor service that came with our student loans. We knew there had to be a better way. So we created one.Over 40 million Americans are affected by student loan debt – and we’re helping them meet the challenge head on with bigger savings, better service, and a fast & easy online application! In fact, on average, our members save $24,046 by refinancing their student loans. We also offer MBA student loans and co-signed undergraduate and graduate loans, and recently launched innovative student loan benefits for today’s workforce – giving our partners the resources to stand apart from the competition, and giving their employees the tools to achieve financial wellness.Want more good news? We’re hiring! So join our team, and join the movement, as we continue to build a better future for student loans.
CommonBond is seeking an account manager with a strong focus on process implementation, ongoing client management, growth and relationship building. As CommonBond’s business development Account Manager you will be responsible for onboarding new partners and driving volume from existing partners. Account Managers will will work directly with our customer’s human resource leaders and key personnel contacts within their assigned book of business to ensure retention, satisfaction and growth across all accounts.
· Develop strong relationships with partners and lead C-level stakeholders, providing: product implementation and launch strategy and resources, internal marketing strategy, performance and utilization data and new product/feature launch training · Provide proactive and routine communication with corporate and conduct regular account reviews to ensure client satisfaction with performance, products and services · Drive and implement client specific strategy based on client's needs and business goals to maximize offerings · Monitor and report on performance against network service level agreements and flag/remediate potential issues · In depth understanding of student loan landscape and ongoing research for application with clients · Manage projects across accounts to ensure timely and accurate delivery of services
· 2-4 years’ client management and/or benefits experience · Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment · Track record of being a solution oriented individual who has successfully developed/deployed program improvements · Past experience to managing complex cross-department projects · Experienced in handling escalation conversations · Strong interpersonal skills and ability to build rapport · Creative mindset that enjoys planning and executing volume-generating activities · Familiarity with organizing and analyzing data and reporting · Customer service/account management experience preferred