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Customer Success Manager

Greater New York City Area Full Time

ConveyIQ by Entelo changes the way enterprise companies engage with talent, using automation to transform and elevate the candidate experience. We're the only all-in-one candidate engagement platform that connects seamlessly with your ATS to deliver a highly individualized candidate experience utilizing customizable email templates, text messages, scheduling tools (1:1, panel, pool, sequential), digital interviews (live & on-demand), surveys, analytics and more! The results? Higher quality hires, an optimized recruitment funnel, and more productive, empowered recruiters who can direct their focus on talent acquisition strategy and adapting to the future demands of their company’s workforce. Leading brands in over 95 countries work with ConveyIQ to communicate with and hire the best talent, including Dentsu Aegis, Buzzfeed, Lush, NBCUniversal, Convergys, Kaplan, and The New York Times. To learn more, visit us at or email

Job Description

As a Customer Success Manager at ConveyIQ, you will own the relationship with our key customers. You will use your in-depth knowledge of our product and our clientele to fully understand customer needs and to ensure ConveyIQ's solution is optimally applied to address them.


• Telling and shaping the new company story, helping us launch our new platform and company mission

• Identifying interview challenges faced by Fortune 5000 companies

• Demonstrating how our technology helps organizations improve their specific interview process, we are not a one size fits all solution

• Acting and thinking like a market expert (not a product pusher)

• Creatively thinking about how we improve our own Customer Success process including new ways to articulate tangible value to clients


We Need:

• 3-5 years professional experience in Customer Success

• Confidence with a healthy dose of humility: Challenge my ideas, but make me like you when your doing it

• You want to impact a quickly expanding market and an even faster growing company

• You're not afraid to make mistakes, but you better not make them twice

• Someone who can 'figure things out' and likes thinking through their questions to arrive at an answer instead of being told information

• Curiosity, the 'George' kind, not the 'kill that cat' kind

• Detail oriented individuals: If you are good at sales, you believe in the value

If you have it, please highlight:

  • Recruiting Experience

  • Inside sales experience

  • SaaS Background