Technical Account Manager

Job Description

At Feedvisor, AI and cutting-edge technology, both built on big data, are at the center of the work we do. From pricing and advertising to brand management and operational intelligence, we work hard to assemble the best teams in the industry to create, manage, and sell AI-driven optimization and intelligence tools that are at the forefront of retail innovation. Our New York office is growing rapidly, and we are looking forward to starting a conversation with you.

At Feedvisor, our technology makes a real and lasting impact on our customers’ businesses. We are seeking a highly-skilled Technical Account Manager to be our customers’ greatest ally, advocate, and coach: someone to understand the ins and outs of our products, and make sure our customers are getting the most out of their Feedvisor solutions.

Responsibilities

About the Role

· The Technical Account Manager is responsible for successfully onboarding enterprise ecommerce retailers to the Feedvisor solutions. As a platform expert the TAM will identify customer trends (usage, needs etc’) and use this knowledge to create and deliver bespoke solutions to our clients.

· You will work to understand and anticipate the needs of our customers, and then, you’ll use your technical prowess to maximize the effects of our products on their business.

· You’ll dig into the nitty-gritty of our automated repricing and advertising tools, become a power user, and then help build highly-customized plans-of-action for the online sellers we work with.

· You’ll collaborate across the Feedvisor team, creating exciting and profitable solutions to meet customers’ objectives and overcome challenges.

Requirements

About you

· You are persuasive and persistent. You know how essential our technology is to businesses, and you are not afraid to make that clear to clients.

· You are an analytical decision-maker. You are capable of balancing multiple priorities and foreseeing potential challenges.

· You’re a technical whiz and an ecommerce expert. You got your feet wet at a software company or in data analytics, and now, you’re more than ready for a deep dive. You understand the mechanics of Amazon, and just how Big Data makes the online marketplace tick. You’re fascinated by artificial intelligence, and never stop learning about what’s around the corner for the world of ecommerce.

· You’re a top-notch relationship manager. You project confidence and trustworthiness. You’re an enthusiastic and active listener, and empathy is your strength.

· You’re used to working on a large scale. You’ve managed big, multi-level, multi-interface accounts, and you can collaborate with anyone from technicians to C-levels. You feel at home when there’s a lot going on.

· You have 4+ years’ experience in technical account management, sales or customer success positions, with a software company, preferably in SaaS. You have a BA/BS degree (Computer Science, Engineering, Economics, Finance, Business Administration) or equivalent experience.

· You have advanced Excel skills, knowledge of SQL – a major plus.

· Any experience in the advertising space is a plus.