Account Manager

Job Description

It is an exciting time to join Informa! We are acquiring new businesses, launching new products, and expanding our services to customers and prospects worldwide.

To support our growth plans for 2020, Informa Pharma Intelligence is looking for an ambitious Account Manager to join our global business in New York, New York. Our Account Managers are responsible for working with and growing a defined set our clients in the Pharmaceutical industry.

This is an excellent opportunity with unlimited earning potential for a driven, tenacious, intelligent, articulate Self-starters, who enjoy both cultivating client relationships and uncovering new sales, as well as working for an organization with excellent and varied career development opportunities.

Responsibilities

In this role you will: • Own and grow a distinct client base of approx. 80 accounts within the Pharma space. • Build and foster relationships to maintain current book of business, with annual uplift • Strategically map out and plan your approach to grow each account (Including Company size & Revenue; Their mission & Strategy; SWOT Analysis; Org Chart; Contact details & relationships; Current Services; Potential for Growth; Strategy for Growth and Implementation Schedule) • Be responsible for the full cycle of planning execution, leveraging support teams to help you • Meet your clients when appropriate. Connect with them on social media and be in regular contact with them by phone • Organize customer visits efficiently • Master knowledge of our Business Intelligence product suite (subscriptions, one-time products, and consulting), our competitors & clients to provide excellent service & maximize sales. • Establish productive, professional relationships with strategic business leaders • Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans • Meet required KPIs and ensure your activity meets or exceeds Informa standards and expectations • Continually improve your product and industry knowledge to ensure the best support can be offered to your customers and colleagues • Contribute fully to the objectives of your division and achieve the personal objectives set by your manager • Be expected to collaborate with colleagues of all levels proactively, positively and professionally • Provide feedback from customer training sessions / meetings – share with colleagues and ‘manage up’ • Maintain high customer satisfaction for all Informa services, functions and experiences

Requirements

What you will need to succeed: • At least 2 years of experience in both B2B sales and account management • A proven track record of having successfully and consistently won new business contracts • Account Management experience up-selling & cross-selling directly to senior decision-makers • Strong networking and rapport building ability • Proven ability to successfully conduct business with clients in person • Accountability, Positivity & Integrity • To be a dynamic self-starter, solution focused and a creative thinker • Ability to present complex ideas & products simply, so they resonate with your audience • Ability to present to different audiences / personas in their own ‘language’ • Ability to identify client challenges, and develop creative solutions in close collaboration with colleagues and clients to maximize product potential • Strong organizational skills set priorities and be flexible in changing, fast-paced, and high-stress environment • Highly developed business acumen and the ability to understand the wider issues of the industry • Effective use of Salesforce.com to detail contact and progress on each account • Excellent, communication, presentation, listening, negotiation and closing skills