Account Manager

Full Time

JW Player is the #1 end-to-end video streaming solution to scale your video strategy, maximize engagement, & monetize your video content.

Job Description

Account Managers have a big impact at JW Player. As a part of the Account Services team, they are responsible for over 70% of the company's revenue through renewing and growing existing client accounts.

We looking to add a talented and high energy Account Manager to our Account Services team who will retain and grow client accounts while ensuring client satisfaction, developing solid account plans. An ideal candidate will grow our product offering to serve our clients’ needs and be responsible for their own book of existing clients. This role will report to the Director of Account Services.

Responsibilities

Drive the success of Top Tier Accounts by understanding and anticipating clients' business needs
Confidently convey JW Player's value proposition
Strengthen client relationships with ongoing communication and new solutions
Collaborate with all areas of the organization to optimize team productivity Maintain and improve CRM data within Salesforce.com
Proactively manage your schedule, customer pipeline and renewals to meet quarterly objectives
Plan and deliver on client needs before they happen
Lead Client Advocacy and improved Client Experience
Assist in gathering client feedback, defining processes, and identifying best practices

Requirements

Bachelor’s degree and a minimum of 2 years of related experience
Ability to deliver results in driving pipeline growth for SaaS-based deals
Solid interpersonal, organizational and communication skills, both written and verbal
Passionate about understanding and learning new technology
Thorough working knowledge of sales tools, including Salesforce.com
Strong analytical and problem solving skills
High ethical standards and level of integrity