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Technical Account Manager

Boston Metro Area Full Time


At LinkSquares, we think your internal legal and finance teams have better things to do than spending thousands of hours a year reviewing contracts one by one. So we built software that automatically reads and retrieves key data from your entire library of agreements, making review and diligence projects lightning fast and super simple. You'll be up and running on our AI-powered Contract Analytics cloud in a snap too - our white-glove onboarding will have you launched, trained, and fully integrated into your workflows in 30 days. So go focus on raising money, getting acquired, or just plain growing as fast as you can. With LinkSquares, your contracts will become a source of knowledge the entire company can depend on.


Job Description

Our Customer Success Team is the heart and soul of our business. If you have a desire to help others, an interest in technology, and a passion to make the customer experience a bit more human, this could be the right opportunity for you!


Responsibilities

Lead the technical implementation of client solutions while consulting clients on how to best implement offerings to meet their unique business needs. Help customers troubleshoot, navigate through and utilize LinkSquares technology in an articulate way over the phone. Assist customers with varied skill levels (from digital natives and digital tourists) to onboard and implement accounts successfully in LinkSquares. Use your resourcefulness to team up with our engineering team to assist customers. Take ownership of technical issues and take our customers' problems, puzzles, bugs etc. through to completion from beginning to end.


Requirements

  • Strong written communications skills
  • Technical aptitude
  • Expert in Excel and other file management tools -Well organized -Good with deadlines

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