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Customer Success Manager

Greater New York City Area Full Time


RippleMatch uses artificial intelligence to connect companies to the most promising early career candidates across the country. Using machine learning across millions of interactions combined with rich employer and candidate profiles, RippleMatch provides early career candidates with an unbeatable candidate experience and ensures companies are getting matched with the best candidates possible. Whether an employer is trying to engage more first generation college students, improve the racial or gender diversity of their team, or make their first technical hire, RippleMatch removes geographic barriers and pinpoints a company's ideal candidates, connecting early career candidates with amazing job opportunities in the process. Since launching from a college dorm room, RippleMatch has grown to more than 50,000 active users, raised nearly $5 million in funding, and brought on some of the most exciting companies in the country as customers.


Job Description

We are hiring a customer success manager to implement customer feedback, make sure our customers are getting the right candidates, and provide support for our account managers. You will work closely with our account managers to assist with onboardings and help ensure our customers get a special experience on RippleMatch.


Responsibilities

A good customer success manager is:

Competitive and hates to lose - Coachable and excited to learn - Highly organized - Hardworking - A strong writer - Empathetic


Requirements

  • 2-3 years of previous client facing experience
  • Strong writing skills
  • Strong analytical skills

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