Key Account Manager

Greater New York City Area Full Time

Leading global ecommerce enterprises leverage Riskified's AI-powered fraud and risk intelligence platform for chargeback guarantee, to grow revenues, and to fight fraud and policy abuse at scale.

Job Description

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

The Key Account Manager will manage Riskified’s most strategic accounts. You’ll be expected to own the account/s from A to Z being the focal point between our data science, senior management, analytics, and product teams on everything regarding your account. Your goal will be to work with internal teams to constantly increase the value we’re delivering to our top merchants.

Responsibilities

Be the primary point of contact for our most strategic merchants
Develop strong professional relationships with decision makers
Build, monitor and communicate our KPIs to our clients, including occasional travel for face to face meetings
Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution
Identify upsell opportunities & execute
Provide strategic analysis and critical thinking as we plan long-term expansion
Communicate client insights across all relevant departments to optimize customer experience and add value across our portfolio
Assist new enterprise customers as they join Riskified’s platform and begin using our services

Requirements

7+ years of experience in a client facing role, with 3 to 5 years managing major/key/strategic accounts
Enterprise B2B experience, preferably within SaaS or technology, handling deals that are six figures and above in size
2+ years of experience reclosing/upselling/cross-selling
Tech-savvy with strong analytical and technical skills
Analytics, statistics, big data, eCommerce and FinTech backgrounds are preferred
Superb writing and communication skills
Great interpersonal skills and a team player
Problem-solver, resourceful and independent