This job post is no longer active!
Checkout Riskified's career page or our Jobs Board for other opportunities
Leading global ecommerce enterprises leverage Riskified's AI-powered fraud and risk intelligence platform for chargeback guarantee, to grow revenues, and to fight fraud and policy abuse at scale.
Job Description
- Riskified’s Account Management Team plays a key role in driving the growth of our clients. The Director of Account Management will play a key role in scaling the NYC team and leading retention and expansion efforts on Riskified's top accounts. Our Account Management Team in NYC is responsible for Riskified's enterprise clients in North & South America, ensuring the success of long-lasting partnerships by providing increasing value to our clients.
- We are looking for a data-driven Director with strong leadership and management experience to expand our Account Management Team and help drive Riskified's business success forward.
Responsibilities
- Lead a team of experienced Enterprise Account Managers
- Recruit and train new team members
- Work directly with our VP of Account Management and leadership team to define account strategy
- Own and deliver on your team’s goals by helping your AMs deliver value to enterprise clients
- Identify opportunities to expand our product suite within your client base
- Build relationships with decision-makers within enterprise clients -Join strategic on-site visits with our clients
- Partner with our Sales Trainer to create and implement a comprehensive training curriculum for both current employees as well as new hires
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Develop a deep understanding of the fraud and payments industry and build relationships with key accounts
Requirements
- 3+ years of experience building and managing successful Enterprise B2B account management teams
- 3+ years of experience in a role requiring consistent re-closing / upselling / renewal opportunities
- Experience working with enterprise-level US customers
- Tech-savvy with exceptionally strong analytical and technical skills
- Proven success navigating large organizations & building relationships with executive-level decision-makers
- Superb written and verbal communication skills
- E-commerce/FinTech background preferred