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Leading global ecommerce enterprises leverage Riskified's AI-powered fraud and risk intelligence platform for chargeback guarantee, to grow revenues, and to fight fraud and policy abuse at scale.
Job Description
Riskified’s fraud prevention solution is attracting top brands in the U.S. and Europe. Our Growth Team manages mid-market and enterprise sales deals, and we are seeking an enthusiastic Sales Operations Manager to become the backbone of our global sales organization. As Sales Operations Manager you will engage in both strategic planning and hands-on operations of B2B sales, ensuring the effective execution of the administrative systems supporting our commercial growth. You will be instrumental in sales order processing, customer invoicing, forecasting, analytics, reporting, and other sales support functions.
Responsibilities
- Enforce sales process to ensure optimal sales execution and results
- Manage Riskified’s infrastructure to support the sales process and enable our Growth team to execute the business plan, including CRM system, sales quoting, and sales reporting
- Coordinate the work of various teams involved in the deal cycle, such as Finance, Legal, Marketing, and Analytics to align on goals and mutual projects
- Provide support for sales including sales and marketing collateral, and training material on products, quoting, and the sales process
- Develop and analyze sales metrics, recommend and implement improvements to sales processes and approaches, and help increase sales force productivity
- Track sales results including pipeline and forecast reports, and develop reports on sales team performance against plans and quota.
Requirements
- Outstanding performance in a B2B sales operations role, ideally 2-4 years (enterprise sales - a big advantage)
- Strong analytic skills, clear communication style, clarity of thought and direction in an ambiguous environment
- Ability to define, document and run business processes
- Experience with commercial and international sales processes
- Ability to work well with different facets of an organization, from Sales to Marketing, Finance, Legal and Operations
- Strong service mentality with a focus on delivering for the customers and teams
- Ability to prioritize and parallel process in a dynamic, fast paced, high growth environment