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Greater New York City Area Full Time

StellaService produces data, ratings and insight on the service performance of online retailers. Through its network of analysts and mystery shoppers, StellaService independently measures and benchmarks businesses across the entire service delivery chain, from phone, email, chat and social media support to shipping, returns and usability metrics. Visit to learn more about the company's independent customer service ratings, and visit to learn more about the company's research and data that helps companies worldwide improve their service operations.