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Customer Success Manager

Greater New York City Area Full Time


Stensul is a technology company focused on transforming the way email marketers work. The world’s leading enterprise companies rely on stensul's email creation platform to empower their marketing teams to create perfect, mobile responsive emails across all streams in minutes that are 100% compliant with brand, design, and legal guidelines. Fully integrated with every major ESP, stensul enables an increase in email output of 10X while also reducing production time by 90%. Learn more and request a demo at https://stensul.com We offer: • Fast growing start-up that has massive potential, Fortune 100 clients and top tier investors • Professional development and training opportunities • Opportunities to work between our New York and Buenos Aires offices • Competitive compensation packages • Fun team events and outings • Full health coverage: Medical, dental and vision, plus parental leave • Generous vacation, sick and WFH days • Catered Friday lunch + unlimited snacks and drinks


Job Description

You will work in our Chelsea office in NYC as part of the Customer Success team. You will be managing client relationships once a deal is closed, and probably helping a bit in the final stages of closing new clients as well. Since you will be in charge of making sure customers are successful, you will quarterback the client's ideas and feedback internally across every group, drive adoption through ongoing enablement and support, and help discover new ways to enhance their email programs using our platform. This is largely based in our office in NYC, but may require occasional travel.


Responsibilities

• Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal • Manage, navigate, and network within large, complex accounts • Communicate the value story of stensul from C-level executives to end users • Help customers define, achieve, and exceed upon KPIs based on their business needs and desired outcomes with the stensul platform • Work with customers to identify growth opportunities to expand stensul’s footprint within their organizations • Identify risks or barriers to success and proactively put together an action plan to de-risk • Monitor adoption trends, share best practices, and work with customers to optimize their usage of stensul • Help the CS team become even more efficient by driving internal initiatives to improve our growing team • Present effective business reviews to customers and their executive teams • Be the voice of the customer within stensul, collaborating with our Product and Marketing teams to improve the customer experience


Requirements

• 6+ years of relevant work experience in customer success, account management, or sales at a SaaS company • Strong background and understanding of email marketing and email technology required • Strong experience in a customer-facing role, advising C-level executives • Understanding of the digital marketing ecosystem, preferably focused on email technology, and key best practices and trends in email marketing • Experience in owning and growing a book of business by navigating large, complex enterprise organizations • Commercial experience closing deals and negotiating customer agreements • Demonstrated analytical, relationship-building, communication, and strategic problem solving skills • Passion for customer success, and ability to put the customer first


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