Enrollment Success Associate
Zipdrug is a NYC-based venture-backed healthcare technology company revolutionizing the pharmacy experience for health plans and their members. Zipdrugs proprietary technology leverages delivery to narrow pharmacy networks, better aligning payers, patients and pharmacies resulting in reduced costs, improved medication adherence, and higher-quality member experiences.
Do you enjoy wowing customers by telling them about innovative new services and technology as well as helping drive value for them? Would you like to play a direct and pivotal role in owning patients customer experience? Do you love working in a dynamic environment surrounded by fun, hard-working people? As an Enrollment Success Associate, you will be the driving force in helping our patients maximize value from their healthcare prescription plans and helping Pharmacists maximize their experience on the Zipdrug platform. In this role, you will own a large book of business, working directly with clients and internal teams to ensure successful onboarding, optimization, and ongoing engagement for your patients and pharmacists.
• Work closely with health care patients and pharmacists to onboard patients onto the Zipdrug platform. • Coach patients to be experts on their healthcare, their preferred pharmacy network and the free services they offer, and the potential cost savings they can realize by joining the Zipdrug network. • Proactively identify and resolve issues that could affect customer satisfaction and loyalty. • Optimize customer accounts by improving engagement, adoption, and overall realized value.
What s required: • Must be legal to work in U.S. without sponsorship • Bachelor s degree or equivalent preferred but not required • Top notch customer service skills. Experience in a customer success, customer service, or post-sales team a plus. • 1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships. • Stellar communication and interpersonal skills. • Strong attention to detail, highly organized, and a quick, curious learner. • Motivated self-starter with problem solving and issue resolution skills. • Ability to think on your feet and thrive in a dynamic, start-up environment.