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Director of Sales Development & Sales Operations

Greater New York City Area Full Time

Zoovu is the ultimate AI-driven conversational search platform helping customers find the things they’re looking for by having a conversation - not by typing or talking keywords! We turn every search into a conversation that leads to a fruitful shopping experience for the customer, the brand, and the retailer! Our AI-driven search platform interacts with millions of consumers, collecting hundreds of millions of data points every day. This stream of customer data combined with Zoovu’s machine-learning algorithms helps digital commerce professionals optimize and personalize each customer interaction through a series of questions and answers that lead them to confident purchasing decisions. Zoovu clients see a 211% uplift in conversion and a 47% average order value uplift. More than 2,500 brands and retailers use Zoovu to have conversations that convert including Amazon, Coty, Whirlpool, and Canon. Zoovu operates worldwide in 500+ product categories, across all languages. See more at

Job Description

We are seeking a seasoned 'Coach' for our Sales Development team, and one with an entrepreneurial spirit to lead the charge into new industries, markets, and use cases of our Platform. This individual will be skilled in implementation, ongoing optimization, and analysis of outbound sales programs targeting the Enterprise Market. You will need a skilled eye for talent to hire, attention to detail and process to train and onboard, and build strong relationships with the team around the world to optimize the performance of this critical channel. We hire amazing people, who happen to be highly skilled at what they do, from all over the world to join our company. This role reports to the VP Sales and is a critical function for the growth plans of the organization. As such, we need someone that will push us - constructive feedback, bold ideas, and a spirit of taking initiative to make it happen.


Sales Development - Manage global team of BDRs - hiring, training, ongoing coaching - Embed touch plan and account guidelines - Optimize outbound campaign efforts - messaging, channel (email, LI, video, direct mail), personalization - Exceed pipeline creation targets from this channel - Take initiative to construct campaigns for new markets, industries, and use cases, then lead the team to follow from your learnings Sales Operations - Organize onboarding and continued Sales Learning and Development Documentation - Analysis of Sales process - lead development / nurture timeline, sales velocity, conversion rates, win rates across various channels - Assist in building and defining the Target Market and account for coverage within database - Collaborate with Field team and Marketing on Coverage of TAM


  • Experience in building and managing sales development teams
  • Experience running effective outbound campaigns to the Enterprise market
  • Knowledge of Account Based Sales and Marketing Strategies
  • Ability to think strategically and execute tactically
  • Experience in covering US and European territories
  • Travel - existing BDR team is in Europe. A fair amount of time will be spent there. Over time, we plan to hire BDRs in our other locations, -mainly NYC and London, travel required to all locations
  • Comfort with a fast-paced, high growth, ambitious environment
  • Previous coverage of APAC market is a plus
  • Experience in Ecommerce, Branded Manufacturer industries a plus